A Message Appears in the Control Panel

If an error is occurring for some reason during printing, a message appears in the display of the control panel. Perform solutions according to the displayed message.

Service call message

It is an error state in which the printer cannot print.

Warning message

It is a warning state in which the printer can print, but some solution is required.

	Depending on the message type, the message does not appear if [Show Warnings] is set to [Off].
	"[Setup] Menu ([Control Menu] Options) "

Error message

It is an error state in which the printer cannot print.

Mark

Description

For a message with this mark, perform the following procedure according to the situation.

When you want to skip an error (error skip) and continue to print

1.	Press [ ] (Online) to skip the error. (Printing is continued.)
2.	If print data is missing or is not printed properly, print again.
		If [Auto Continue] is set to [On], you can skip the error automatically.
			"[Setup] Menu ([Control Menu] Options) "

If you want to cancel a job

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Solve the problem according to the displayed message (this item).
3.	Press [ ] (Online) and print again.

NOTE
If multiple warning states are occurring at the same time Warning messages are displayed alternately. If an error state and warning state are occurring at the same time A warning message is not displayed.

Service Call Message

	"Ennn-nnnn ("n" represents a number.) " "E001-nnnn ("n" represents a number.) "	"E003-nnnn ("n" represents a number.) " "E004-nnnn ("n" represents a number.)"

Warning Message
	"1F Output tray is full." "BT Clock error. " "EM E-Mail access error." "EM POP3 server error." "FD Check firmware." "IE An unknown error has occurred." "IE Cannot analyze the certificate." "IE Change the password."	"IE Check auth. settings" "IE No reply from the destination." "IE Set necessary authentication info." "IE Set the correct authentication info." "IE The certificate has expired." "IE The certificate is incorrect." "NW Competing IP add. found on the network."

Error Message
	"An error occurred while receiving. <Auto Error Skip> " "Cannot decode PDF data." "Cannot feed paper. " "Cannot perform 2-Sided Printing. <Auto Error Skip>" "Cannot print with the specified resolution. <Auto Error Skip> " "Cannot print. Reg. Table is full. <Auto Error Skip> " "Cannot read PDF data." "Cannot receive PDF data. Set the receivable size. <Auto Error Skip>" "Cannot start printing. <Auto Error Skip>" "Change to Black, or change paper type settings. <Auto Error Skip> " "Check ITB unit. Remove packing material (sheet)." "Check paper size. " "Check toner cart. Remove packing materials." "Close XXXX cover. (XXXX shows the cover name)" "IEEE802.1X error. Set the necessary auth. information." "Image browse data error." "Image data error. " "Key management file is corrupt or deleted." "Load paper. " "Not enough display list memory. <Auto Error Skip> " "Not enough download memory. <Auto Error Skip> " "Not enough memory for PDF processing."	"Not enough spool memory. <Auto Error Skip>" "Not enough system memory. <Auto Error Skip> " "Not enough work memory. <Auto Error Skip> " "Output tray is full. Remove paper. " "Paper is jammed. " "PDF error." "PDF print range error." "Print data version error." "Set below paper." "Set cleaning paper and press the Online key. <Auto Error Skip> " "Syntax error. " "Turn OFF main power. Check options." "A4 nn Error ("nn" represents two-digit alphanumeric characters.) " "A5 nn Error ("nn" represents two-digit alphanumeric characters.) " "A7 nn ERROR ("nn" represents two-digit alphanumeric characters.) " "D7 nn Error ("nn" represents two-digit alphanumeric characters.) " "D8 nn Error ("nn" represents two-digit alphanumeric characters.) " "D9 nn Error ("nn" represents two-digit alphanumeric characters.) " "F9-nn PWR OFF>ON ("nn" represents two-digit alphanumeric characters.) "

Ennn-nnnn ("n" represents a number.)

<Cause> A problem is occurring inside the printer.

Solution

Solve the problem following the instructions in "If a Service Error or the Message <F9-nn PWR OFF>ON> Is Displayed."

E001-nnnn ("n" represents a number.)

<Cause> A problem is occurring with the fixing unit of the printer.

Solution

Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.

E003-nnnn ("n" represents a number.)

<Cause> A problem is occurring with the fixing unit of the printer.

Solution

Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.

E004-nnnn ("n" represents a number.)

<Cause> A problem is occurring with the fixing unit of the printer.

Solution

Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.

1F Output tray is full.

<Cause> The output tray is filled to the limit.

Solution

Remove the paper in the output tray.

BT Clock error.

<Cause> The clock in this printer has a problem.

Solution

Though printing is possible as is, logs such as the print logs cannot be recorded correctly. Contact your local authorized Canon dealer.

EM E-Mail access error.

<Cause> The printer could not connect to the POP3 server because an error had occurred in its hard disk.

Solution

Clear the hard disk error on the POP3 server.

EM POP3 server error.

<Cause> The printer could not connect to the POP3/SMTP server when printing e-mails, or the settings for the POP3/SMTP server are not correct.

Solution

Check the error in detail using the Remote UI or Network Status Print.

"Receiving E-mail Data on the Mail Server and Printing (E-mail Print)"

FD Check firmware.

<Cause> There is an old version of the file inside the firmware.

Solution

Update the firmware.

"[Setup] Menu ([User Maintenance] Options)"

IE An unknown error has occurred.

<Cause> An unknown IEEE802.1X authentication error has occurred.

Solution

Restart the printer. If the error message still appears after restarting this printer, contact your local authorized dealer.

IE Cannot analyze the certificate.

<Cause> During IEEE802.1X authentication, analysis of the certificate received from the authentication server failed.

Solution

Check the authentication server's certificate.

IE Change the password.

<Cause> The password used for IEEE802.1X authentication has expired.

Solution

Change the password registered in the authentication server, and reset the IEEE802.1X authentication password.

"Setting IEEE802.1X Authentication "

IE Check auth. settings

The printer and the authentication server use different IEEE802.1X authentication systems.

Solution

Change IEEE802.1X authentication systems.

"Setting IEEE802.1X Authentication "

IE No reply from the destination.

<Cause> During IEEE802.1X authentication, and error occurred while communicating with the authentication server.

Solution

Check to see if the cable is disconnected.

IE Set necessary authentication info.

<Cause> There is information missing from the IEEE802.1X authentication settings.

Solution

Check the IEEE802.1X settings, and reconfigure them.

"Setting IEEE802.1X Authentication "

IE Set the correct authentication info.

<Cause> An error was returned from the authentication server because the certificate used for IEEE802.1X authentication is not correct.

Solution	The certificate used for TLS authentication is not correct. Check the certificate, and reconfigure it. "Setting IEEE802.1X Authentication "
Solution	If the printer's certificate is correct, check the authentication server's CA certificate.

IE The certificate has expired.

<Cause> During IEEE802.1X authentication, the certificate received from the authentication server was an expired certificate.

Solution	Check the authentication server's certificate.
Solution	Check the printer's and the authentication server's time settings. "Turning the Power On and Specifying a Language and Time"

IE The certificate is incorrect.

<Cause> During IEEE802.1X authentication, an error occurred as a result of the verification by the CA certificate of the certificate received from the authentication server .

Solution	Check the authentication server's certificate.
Solution	Install the CA certificate in the printer. "Security Settings"

NW Competing IP add. found on the network.

<Cause> The IPv4 address set for the printer overlaps with another host on the network.

Solution

Change the printer's IPv4 address and restart.

"Setting the IP Address (IP v. 4)"

An error occurred while receiving. <Auto Error Skip>

<Cause> The printer received any unanalyzable data while it is receiving a job, or it timed out.

Solution 1	Press [ ] (Online) to cancel printing, then print again.
Solution 2	A problem may be occurring in the network you are using. Check the status of the network that your are using.

Cannot decode PDF data.

<Cause 1> An incorrect password was entered to print the PDF data.

Solution

Enter the correct password.

<Cause 2> The PDF data security settings do not permit printing.

Solution

Change the settings to permit printing.

Cannot feed paper.

<Cause> Paper of the size or type that cannot be fed from the multi-purpose tray or paper drawer is specified.

Solution 1	If a paper source is specified, press [ ] (Feeder Selection), and then set [Paper Source] to [Auto]. "[Select Feeder] Menu"
Solution 2	Press [ ] (Feeder Selection) to select another paper source.
Solution 3	Load paper appropriate for the paper source. "Usable Paper"
Solution 4	Specify the following items. [Standard Paper Size] [Default Paper Type] "[Setup] Menu ([Paper Source] Options) "
Solution 5	Press [ ] (Online), then print from the currently selected paper source. However, this may result in deterioration in print quality.

Cannot perform 2-Sided Printing. <Auto Error Skip>

<Cause> The printer received 2-sided printing data of paper sizes (including the orientation) or paper types unavailable for automatic 2-sided printing.

Solution 1

Press [

] (

Online) to continue printing. However, the data on each side is printed on two pages.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Change the setting to a paper size or type available for automatic 2-sided printing, and then print again.

Cannot print with the specified resolution. <Auto Error Skip>

<Cause> The printer cannot process the data because it is too complicated.

Solution 1

Press [

] (

Online) to continue printing. In this case, the printer prints with the image quality level being lowered.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Set [Gradation Level] to [High 1], and then print again. "[Setup] Menu ([Quality] Options)"

Cannot print. Reg. Table is full. <Auto Error Skip>

<Cause> The total number of binders inside a single job exceeds 16, or the number of documents inside a single binder exceeds 16.

Solution 1	Press [ ] (Online) to continue printing. However, the data may not be printed properly.
Solution 2	Confirm the data to be printed, then print again.

Cannot read PDF data.

<Cause> An error has occurred when the PDF data was read.

Solution

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Print the PDF data in a format which this printer supports again.

Cannot receive PDF data. Set the receivable size. <Auto Error Skip>

<Cause> There is not sufficient free space to print the PDF file using the direct print function.

Solution

Press [

] (

Online) to cancel the job. Afterward, perform the following processes (decreasing the size of the PDF file), and then print again.

Optimizing the PDF file

Dividing the PDF file into multiple files

Cannot start printing. <Auto Error Skip>

<Cause> The specified emulation does not exist.

Solution 1	Press [ ] (Online) to continue printing. However, the data may not be printed properly.
Solution 2	Set a usable emulation using [Auto Mode Selection]. "[Setup] Menu ([Print Mode] Options)"

Change to Black, or change paper type settings. <Auto Error Skip>

<Cause> You have attempted to print color transparencies.

Solution

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Either prints them in black and white or uses paper other than transparencies.

Check ITB unit. Remove packing material (sheet).

<Cause> There is packing material (sheet) remaining in the output area.

Solution

Turn OFF the printer, remove the packing material (sheet) from inside the back cover, and then turn the printer back ON.

Check paper size.

<Cause 1> The size of the paper loaded in a paper source is different from the following settings.

Setting for [Output Size] in the [Page Setup] sheet in the printer driver

[MP Tray Paper Size], [Drawer 1 Size] or [Drawer 2 Size] in the [Select Feeder] menu

Solution

Specify the setting properly.

"Registering the Paper Size and Type"

"Configuring the Printer Driver and Printing"

<Cause 2> When the following settings in the [Select Feeder] menu are set to [Mixed Sizes], custom size paper whose long edges are 8.50 in. (215.9 mm) or less is loaded in portrait orientation and printed (only when the UFR II printer driver is used).

[MP Tray Paper Size]

[Drawer 1 Size]

[Drawer 2 Size]

Solution

Load the paper in landscape orientation, then print again.

<Cause 3> When the UFR II printer driver was not used, custom size paper was loaded in landscape orientation to be printed.

Solution

Load the paper in portrait orientation, then print again.

<Cause 4> [Check Paper Size] in the common [Setup] menu ([User Maintenance] options) is set to [On].

Solution

Set [Check Paper Size] to [Off], and then print again.

"[Setup] Menu ([User Maintenance] Options)"

Check toner cart. Remove packing materials.

<Cause> The toner cartridge was installed with the sealing tapes still attached.

Solution

Remove the sealing tapes and set the toner cartridge in the correct position.

"Toner Cartridge Replacement"

Close XXXX cover. (XXXX shows the cover name)

<Cause> A cover is open.

Solution

Close the cover firmly. If the printer is not online, press [

] (

Online).

IEEE802.1X error. Set the necessary auth. information.

<Cause> There is information missing from the IEEE802.1X authentication settings.

Solution

Check the IEEE802.1X settings, and reconfigure them.

"Setting IEEE802.1X Authentication "

Image browse data error.

<Cause> Data which this printer cannot process is included in TIFF data.

Solution

This printer cannot print the data. Press [

] (

Online) to cancel the job.

Image data error.

<Cause> Data which this printer cannot process is included in TIFF data or JPEG data.

Solution

This printer cannot print the data. Press [

] (

Online) to cancel the job.

Key management file is corrupt or deleted.

<Cause> The file related to key management is broken.

Solution

Perform the following procedure.

1.	Select [Network] → [Remote UI Settings] → [SSL], and then make sure that [SSL] is set to [Off].
2.	Restart the printer, and then regenerate the key and certificate and specify the settings for SSL from the Remote UI. "Security Settings"
3.	Restart the printer again.

Load paper.

<Cause> Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when [Paper Source] is set to [Auto] and in the specified paper source when the setting is fixed).

Solution 1	Refill or load paper.
Solution 2	Press [ ] (Feeder Selection), then select other paper source for the same paper size or larger paper size. "[Select Feeder] Menu"

Not enough display list memory. <Auto Error Skip>

<Cause> The memory required for processing has run out and overflowed.

Solution 1

Press [

] (

Online) to continue printing. However, the job with which an error has occurred is not printed.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	After the soft reset, either performs a hard reset or turns the printer back ON, increase memory capacity and prints again. (All data in the memory will be erased.) "Canceling All the Jobs (Hard Reset)"

Not enough download memory. <Auto Error Skip>

<Cause> The memory for registering overlay forms and custom characters ran out and overflowed.

Solution 1

Press [

] (

Online) to continue printing. However, the overflowed data cannot be registered.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	After the soft reset, either perform a hard reset or turn the printer back ON, increase memory capacity and print again. (All data in the memory will be erased.) "Canceling All the Jobs (Hard Reset)"

Not enough memory for PDF processing.

<Cause> There is not enough memory to process a PDF file.

Solution

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Decrease the size of the PDF file or divide it into multiple files, and then print again.

The PDF data may be printed properly by opening it from an application and using the printer driver.

Not enough spool memory. <Auto Error Skip>

<Cause> Because spool memory ran out, the printer cannot print.

Solution 1

Press [

] (

Online) to continue printing. However, the page with which an error is occurring is not printed.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Specify the paper size smaller, and then print again.

Solution 3

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Set [Gradation Level] to [Standard], and then print again. "[Setup] Menu ([Quality] Options)"

Solution 4

If [2-Sided Printing] is set to [On], specify [Off], and then print again.

"[Setup] Menu ([Paper Source] Options) "

Solution 5

Change the setting for [Halftones], and then print again.

"[Setup] Menu ([Quality] Options)"

Not enough system memory. <Auto Error Skip>

<Cause> The work memory required for the printer process ran out while the system was processing the data (mainly the graphics data and text data).

Solution 1

Press [

] (

Online) to continue printing. However, the data with which an error is occurring is not printed properly.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	After the soft reset, either perform a hard reset or turn the printer back ON, increase memory capacity and print again. (All data in the memory will be erased.) "Canceling All the Jobs (Hard Reset)"

Not enough work memory. <Auto Error Skip>

<Cause> The work memory for each print mode cannot be secured.

Solution 1

Press [

] (

Online) to continue printing. However, the data with which an error is occurring is not printed properly.

IMPORTANT
When continuing printing by pressing [ ] (Online) Be aware that the data of overlay or macro that is already registered may be deleted.

Solution 2

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	After the soft reset, either perform a hard reset or turn the printer back ON, increase memory capacity and print again. (All data in the memory will be erased.) "Canceling All the Jobs (Hard Reset)"

Output tray is full. Remove paper.

<Cause> The output tray is filled to the limit.

Solution

Remove the paper in the output tray.

Paper is jammed.

<Cause> Paper is jammed inside the printer.

Solution

Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [

] (

Online).

"Clearing Paper Jams (Multi-purpose Tray)"

"Clearing Paper Jams (Paper Drawer)"

"Clearing Paper Jams (Back Cover)"

"Clearing Paper Jams (Output Area)"

IMPORTANT
If paper jams occur at multiple areas at the same time, the areas appear in the display by rotation. If you removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [ ] (Online).

PDF error.

<Cause> PDF data which this printer cannot process was sent.

Solution

Perform the following procedure.

1.	Perform a soft reset. "Canceling the Process Currently Being Performed (Soft Reset)"
2.	Print the PDF data in a format which this printer supports again.

PDF print range error.

<Cause> The specified print range is incorrect.

Solution

Specify the print range correctly, then print again.

Print data version error.

<Cause> A problem is occurring with the fixing unit of the printer.

Solution 1	Press [ ] (Online) to continue printing. However, the data may not be printed properly.
Solution 2	Print the data again from the printer driver for the printer.

Set below paper.

<Cause 1> The paper of the size specified in the application is not loaded in the paper drawer or multi-purpose tray, or the paper source for the different paper size is selected.

Solution 1	Load the paper of the size selected in the application (or the one specified by scaling factors). "Paper Loading and Output"
Solution 2	Press [ ] (Online), and then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the setting for [MP Tray Paper Size] in the [Select Feeder] menu automatically changes to the paper size specified in the application.

<Cause 2> The paper size specified in the application software is different from the following setting.

[MP Tray Paper Size], [Drawer 1 Size] or [Drawer 2 Size] in the [Select Feeder] menu

Solution

Specify the setting properly.

"Registering the Paper Size and Type"

<Cause 3> Improper paper source is selected.

Solution

Specify the setting for [Paper Source] in the [Select Feeder] menu properly.

"[Select Feeder] Menu"

IMPORTANT
When the message <Set paper below.> appears If the front cover is opened, the message may disappear. However, be sure to follow the directions in the displayed message to change the paper.

Set cleaning paper and press the Online key. <Auto Error Skip>

<Cause> The printer is waiting to print cleaning paper.

Solution

Load Letter size or A4 paper in the multi-purpose tray, and then press [

] (

Online).

Syntax error.

<Cause> Invalid data is sent when printing using the UFR II printer driver.

Solution 1	Press [ ] (Online) to continue printing from the next data. However, the page with which an error is occurring and its subsequent pages are not printed.
Solution 2	Confirm the data to be printed, then print again.

Turn OFF main power. Check options.

<Cause 1> The optional paper feeder is not installed properly.

Solution

Turn the power OFF, install the paper feeder properly, and then turn it ON again.

"Specifying the Printer's Initial Settings"

<Cause 2> Any optional paper feeder is installed or removed when the printer is ON.

Solution

Turn the power OFF, install or remove the paper feeder, and then turn the printer ON again.

"Specifying the Printer's Initial Settings"

<Cause 3> The connector of the optional paper feeder is disconnected.

Solution

Turn the printer OFF, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer for servicing.

<Cause 4> A paper feeder that is not for this printer is installed.

Solution

Turn the power OFF, install the paper feeder for this printer, and then turn it ON again.

"Specifying the Printer's Initial Settings"

A4 nn Error ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

A5 nn Error ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

A7 nn ERROR ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

D7 nn Error ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

D8 nn Error ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

D9 nn Error ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem is occurring and the printer does not operate properly.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.

F9-nn PWR OFF>ON ("nn" represents two-digit alphanumeric characters.)

<Cause> A problem occurred while the printer was processing print data.

Solution

Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.