If the top page of the User Manual CD-ROM does not appear even after inserting the CD-ROM, perform the following procedure.
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The CD-ROM drive name is indicated as "D:" in this manual. The CD-ROM drive name may differ depending on the computer you are using.
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1.
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From the [Start] menu, select [Run].
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2.
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Enter "D:\start.exe."
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3.
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Click [OK].
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1.
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Enter "D:\start.exe" in [Search programs and files] or [Start Search] under the [Start] menu.
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2.
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Press the [ENTER] key on the keyboard.
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1
Run Command Prompt.
From the [Start] menu, select [All Programs] or [Programs] → [Accessories] → [Command Prompt].
2
Enter "ping <the IP address of the printer>", then press the [ENTER] key on your keyboard.
Input example: "ping 192.168.0.215"
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Correctly enter the IP address which is set for the printer. If the wrong IP address is entered, you cannot obtain an appropriate check result.
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3
Check the displayed result.
When "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)," is displayed
The IP address is set properly.
When "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)," is displayed
Ask your network administrator about the problem.
4
Enter "exit", and then press [ENTER] on the keyboard to exit Command Prompt.
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NOTE
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When using DHCP, BOOTP, or RARP
Consult your network administrator and perform either of the following settings.
Configure DHCP or other settings so that the same IP address is always assigned to the printer when the printer is started.
 "Configuring the Protocol Settings"Checking and configuring the subnet
Enter "ipconfig" as a command in Command Prompt.
The network setting information of the computer appears. Confirm that the computer and printer are on the same subnet.
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If you are not sure whether you are using 32-bit Windows Vista/7/Server 2008 or 64-bit Windows Vista/7/Server 2008, you can check that using the following procedure.
1
From the [Start] menu, select [Control Panel].
2
Display [System].
Click [System and Security] or [System and Maintenance] → [System].
Double-click [System].
3
Check the processor version.
For a 32-bit operating system
[32-bit Operating System] is displayed.
For a 64-bit operating system
[64-bit Operating System] is displayed.
You can check the operations of the printer driver by printing a test page in Windows.
1
Load Letter size paper in the multi-purpose tray or paper drawer.
2
Open the printer folder.
3
Right-click the icon for this printer, and then select [Printer properties] or [Properties] from the pop-up menu.
4
Print a test page.
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(1)
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Display the [General] sheet.
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(2)
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Click [Print Test Page] to print a test page.
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1
Open the printer folder.
2
Right-click the icon for this printer, and then select [Printer properties] or [Properties] from the pop-up menu.
3
Check the bi-directional communication.
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(1)
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Display the [Ports] sheet.
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(2)
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Check the [Enable bidirectional support] check box is selected.
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IMPORTANT
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Do not clear the [Enable bidirectional support] check box.
If the check box is cleared, you cannot perform printing.
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From the [Start] menu, select [Settings] → [Printers].
From the [Start] menu, select [Printers and Faxes].
From the [Start] menu, select [Control Panel], and then click [Printers and Other Hardware] → [Printers and Faxes].
From the [Start] menu, select [Control Panel], and then click [Printer].
From the [Start] menu, select [Devices and Printers].
From the [Start] menu, select [Control Panel], and then double-click [Printers].
1
Display [Windows Explorer].
From the [Start] menu, select [All Programs] or [Programs] → [Accessories] → [Windows Explorer].
2
Check printers in the print server.
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(1)
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Select the print server from [Network] or [My Network Places].
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(2)
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Check the icon for this printer is displayed.
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1
Open the printer folder.
2
Right-click the icon for this printer, and then select [Printer properties] or [Properties] from the pop-up menu.
3
Check a port.
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(1)
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Display the [Ports] sheet.
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(2)
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Confirm the port is selected properly.
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Change the printing protocol to LPR and specify the setting for the LPR byte count using the following procedure.
1
Open the printer folder.
2
Right-click the icon for this printer, and then select [Printer properties] or [Properties] from the pop-up menu.
3
Display the [Ports] sheet.
4
Click [Configure Port].
5
Perform the following procedure.
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(1)
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To change the printing protocol to LPR, select [LPR] for [Protocol].
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(2)
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To enable the LPR byte count, select the [LPR Byte Counting Enabled] check box.
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6
Click [OK].
If the printer cannot be detected when setting a port, set [Device Type] as follows.
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(1)
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Select [Standard], and then select [Canon Network Printing Device with P9100].
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(2)
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Click [Next].
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